Advisory Services
Client Advisory Programs
Lexden Luxe supports brands through three key stages:
1. Research: Deeply understanding UHNWI clients, what drives their choices, values, and perceptions of luxury.
- Primary and secondary MEPA studies.
- AI research for advanced data insights.
2. Insight: Identifying how improved client management and experience can generate real business gains.
- Client Management and Commercial Assessments.
- Branded Experience Optimization.
3. Activation: Embedding those insights into daily operations to achieve lasting results and stronger client relationships.
- Customer-Centric Operating Models.
- Sustained Client-Centric Programs.
- MAED Activate (Experience Design).
- Customer Value Proposition development.
This process helps brands move beyond products and create emotional connections that reinforce exclusivity, craftsmanship, and loyalty.
Solutions to Modern Luxury Challenges
Today, ownership is no longer enough; experience, emotion, and trust define modern luxury. We help brands:
1. Understand what matters most to their clientele.
2. Turn those insights into enhanced client experiences.
3. Implement sustainable luxury customer experience (CX) leadership practices.
The Luxury CX Leadership Workshop
A 4-hour executive workshop assessing client experience optimization across:
- Strategy
- Sales & Marketing
- Operations
- Innovation
Each area is measured using the MEPA framework, producing a detailed report and certification ranking:
- Diamond (90%+) – Leading
- Ruby (80%+) – Stand Out
- Sapphire (70%+) – Strong
- Emerald (60%+) – Progressive
Receive a tailored recommendations report highlighting how to elevate client experience performance to deliver commercial gains and deepen customer commitment.